On Saturday July 28 I had a full day of clients at the salon, a few colors, a few cuts, and a formal style. It was a great variety of services that I was looking forward to. I arrived at the salon an hour before my first appointment, so I could return phone calls, set up, clean my tools, and get ready for the day. Shortly after arriving my first appointment called to cancel her color correction appointment, because she changed her mind. I blocked out three hours of my day for her and she cancelled forty-five minutes before her appointment. Okay, no big deal, these things happen.
About an hour later I get a text message from my next appointment, she informs me that she will not be making her appointment and she’ll call me next week to reschedule. Alright, I’m a little irritated at this point, but now I have the entire morning/afternoon off! I decided to go to a yoga class and re-center myself.
I come back to the salon, do a few haircuts and then wait for my last appointment. I watch the clock tick as she is 5 minutes late, then 10, now 20 minutes past her appointment. She hasn’t called to inform me she’ll be late or anything. We call this a ‘no call, no show’, at this point I’m done, more than half of my day fell apart, I gather my things and leave for the weekend.
This week I had no intention of writing about cancellations or ‘no shows’, however I wanted to write this post to give insight on why I am now implementing some policies with my business starting immediately. I’ve been in this industry for a decade and never wanted to create these types of policies, even though most salons have similar policies. Starting today these policies are now in affect for all clients:
Confirmation text messages and/or emails are made a minimum of 48 hours in advance as a courtesy to the client to allow them a 24-hour period in which they may cancel or reschedule their appointment if needed. This allows enough time to fill the open appointment time with a client from the waiting list. Cancelling with less than 24 hours of your scheduled appointment will be subjected to pay 50% of the services reserved to reschedule the appointment.
No shows will be charged the full dollar amount of the scheduled appointment. These charges must be paid in full before any future appointments are made.
A 15-minute grace period is allowed to all clients, however, to ensure that I am to stay on schedule, any client that is more than 15 minutes late to their scheduled appointment (for whatever reason) will be required to reschedule. If you are running late, please call the salon or text me to let me know.
As your hairstylist, on the rare occasion that I maybe running more than 15 minutes behind schedule, a courtesy call will be made as soon as the situation is realized to alert you of my tardiness.
Color corrections and Brazilian Blowouts require a $100 non-refundable deposit that goes towards the price of the service. Hair Extensions require a non-refundable deposit that covers the cost of the hair.
Don't me wrong, I love our tiny clientele just as much as our grown-up clientele, but as a courtesy to the entire salon, I ask that children under the age of 10 be accompanied by an adult while in the waiting area.
I’ve always strived to be understanding and compassionate to the client’s circumstances. Coming from a place of compassion people have taken advantage of this, canceling at the last minute, not showing up, or not calling when running late to their appointments. Not only is this disrespectful towards me, but it is disrespectful towards other clients, if someone arrives 20 minutes late for their appointment, that puts me 20 minutes behind for my next client, and everyone after them. If someone ‘no shows’ their appointment, that time could have been used for someone on the cancellation list.
I hope this post is educational and allows you to understand why I am implicating these policies, it’s not because I’m mean or angry, I’m not trying to ‘nickel and dime’ people, I’m simply asking for respect and accountability.
Thank you for reading this and thank you for understanding. You’re all amazing, beautiful people!
In the salon I offer a service called, Brazilian Blowout, this service is a hair smoothing treatment that can smooth the hair up to three months. This is not a relaxing service where the hair will be completely straight for months, it relaxes the wave, frizz, or curl and smooths it out so the hair is easier to maintain and style.
I was first introduced to this service roughly eight years ago, it blew the market up! Everyone who had textured hair wanted to have this service, the results were instant and remarkable, it was changing hairstyling was we knew it. Brazilian Blowout was on the market for a while before the stories started showing up, they stated that this service was toxic, contained formaldehyde, and was dangerous. It was a, “I knew it was to good to be true” moment.
This week I will go into the Brazilian Blowout, the myths, the facts, and the stories.
Like I said, I was introduced to the Brazilian Blowout in 2010, it increased my clientele and I began making more money by offering this service, but once the rumors came out about the dangers of it people started getting it less and less. The rumors stated that the Brazilian Blowout product contains formaldehyde. The FDA started an investigation on the company and the company worked well with them to investigate all dangers of this product. After a long, grueling investigation they did not find any traces in the product itself, however they did find traces once it was applied to the hair and blown into the hair. If too much product was applied into the hair and once the stylist started blow drying the product into the hair it would create a ‘smoke’ effect, that smoke was a form of formaldehyde gas. If breathed in it could cause irritation in the lungs.
Since the Brazilian Blowout company began they have been very transparent that the hairstylist should only us a little of their product onto the hair, you do not want to create this ‘smoke’ effect. However, it is sad and unfortunate that there are hairstylists in the world who would get a hold of this product and use it without any formal training, this is where and how the rumors began. Hairstylist not using the product in the proper way. The FDA has not issued a statement saying that this product is safe, but they have issued warnings to the company stating that they need to properly label and take action to educate the salon market of the effect that this product can have if misused. Since the FDA stepped in, Brazilian Blowout has been more than transparent about the danger this product can have if misused, they have also taken action that a stylist can only purchase the system if they have taken their class on how to use the product.
I offer this service to my clients because I’m educated and aware on how to use this product, but I also inform my clients and educate them on the company’s history, this way the client can make an informed decision if they feel like this is the best service for them.
It’s unfortunate to say but there are so many more dangerous beauty services that can be done besides the Brazilian Blowout. Chemical relaxers that are used on people with extremely curly hair are incredibly harsh and can cause chemical burns on the scalp, I’ve seen bleach burns on the scalp where a person has burned their scalp and face when trying to lighten their hair. I’ve seen hair extensions that have been in the hair to long or put in improperly and create permanent hair loose and bald patches on the head. Not to mention all the things that people inject into their face to make them appear more young or youthful, Botox, fillers, and so on. The point is, most beauty products out there can cause harm if misused.
When trying to change something about our appearance it comes at a price, not just financially, but a price of our health, our body, our time, or our emotions. In the movie, Death Becomes Her, Meryl Streep and Goldie Hawn give up their own mortality to remain young forever, that’s an extreme case of what we sacrifice to remain youthful looking, but is the cost of these dangerous chemicals and our safety really worth it? Wouldn’t it be easier, safer, and cheaper to accept what we have, to accept that we age, and to embrace who we are and love the skin and hair we are in? To understand that impermanence is the only constant in this world.
I am so bad for my own business, because I encourage everyone to love the hair and body they have and to accept and love the person they are, because in the end our body is just a body, the person in that body is what should be focused on, loved, and taken care of.
To bring this in full circle, if a person really wants a Brazilian Blowout, make sure they see a hairstylist certified and educated on the products. You can visit Brazlianblowout.com and find a salon near you that is certified, but I encourage you to love your curly or wavy hair and to love who you are, because there is no one in this world quite like you!
On Tuesday I had the most ordinary day. I woke up and went to the Utah Opera Production Studios and worked on wigs, after that I had some extra time before yoga and went to the book store and purchased some items that were not necessary but desired. Then I drove to yoga where I met some new friends and had a pleasant practice, then raced to the salon and worked for seven hours. I found myself driving home in bliss, excitingly happy by how such an ordinary day felt so extraordinary.
I meditated on this idea of how a simple day left me feeling like I went on some grand adventure. Virginia Woolf wrote in her novel Mrs. Dalloway, about how one woman having an ordinary day held a variety of possibilities that she could never imagine. I felt like I was living a story, a story where the day held a vast number of outcomes that my mind couldn’t fathom. The day was ordinary and yet was an adventure, it felt exciting and boundless, like anything and everything could happen. The more I pondered over this sense of adventure I started thinking how everyday held this possibility, everyday we wake up and it’s a new day, with a new sense of being, even in the mundane and routine we have the option to fall into the idea of, “same shit different day” or we can look upon the day as, “a new day a new sense of possibility”. We have the choice whether we want to wake up and have an adventure or wake up and live the life we lived the previous day, and the day before that, and the day before that.
Joseph Campbell speaks about the hero and how the hero is important in any story, or rather any mythology. The hero teaches us to believe in something, or to even believe in ourselves. The hero is important in any story because the hero is the one who chose's to go on the adventure, they chose to fight for the greater good, to sacrifice their self for a better tomorrow. We are the writers of our adventure, we chose whether to be the hero in our own lives. Everyday we have the choice to say, “I don’t want to today.” or say, “I get to today”, or “I chose to today.” Changing the perspective from, ‘I don’t want to’, to ‘I get to’ shifts the thought process from the mundane to the adventure.
I was discussing this idea of adventure with a friend of mine who works in retail, she said how can an adventure come out of selling the same shit to the same people all day, every day? I told her to shift the perspective, say, “I get to sell… to people”. The next day I spoke to my friend and she shared with me how in the morning she didn’t want to go to work but she said to herself over and over, “I get to go to work, I get to go to work, I get to go to work.” That day she realized the reason why she always has the same customers coming in is because she touched their lives, the customers love her because she makes them feel good. She sold more products that day then she had any other day in the past.
A slight shift in perspective is what holds us from living the same life every day or living each day as a new adventure. This shift is what makes an ordinary day change into the most extraordinary day.
I ask you, what do you get to do with your day?
With it being summer time, the kids are out of school, our work pace maybe slowing down, and we seem to have so many holidays, Memorial Day, Independence Day, Labor Day, here in Utah we have Pioneer Day. It seems to be the perfect formula to take some time off and go on a vacation!
When we travel we pack for where we are going, if we are going to the beach you pack shorts, swimsuits, sunscreen, etc, if your going to a cooler climate you pack jackets, boots, etc. The one thing some of us do not consider is the humidity or lack thereof. This week I’m going to go into moisture and dryness and how it affects our skin and hair and what to bring on your next vacation to keep your hair and skin looking great.
Living here in Utah it is very dry, the summers are extremely hot and dry, and the winters are cold and dry. When I travel to places like New York, California, or Florida, I must pack differently because the humidity affects my skin and hair differently. Let’s break down how to prepare for different humidity levels when traveling, because if you have curly hair and live or travel to places with high humidity you know what it can do to your hair.
Dry areas, little to zero humidity: The lack of moisture in the air can be harsh, especially for those who are used to having some sort of moisture. If you are traveling or moving from a high humidity area to a dry area here is how to take care of your skin and hair.
Dryness, what it does to our hair: A dry atmosphere can dry out our hair and cause it to split faster and cause breakage. To combat this, you must use a daily conditioner every time you wash your hair. If you are also blow drying your hair this obviously dries out your hair, in this case use a leave in conditioner, leave in conditioners add extra moisture and prevents the hair from becoming to dry and brittle. Dry hair can also cause ‘fly away hair’ which is caused by static in the hair. Most people add hairspray to tame the fly away hair, but hairspray has alcohol and dries out the hair more, instead use an oil-based product (like argon oil) to add moisture back in the hair and this will tame the mane.
Dryness, what it does to our skin: Having the lack of moisture in the air can cause the skin to dry out, crack, and worst-case scenario bleed. To avoid this, add lotion on your body every time you get out of the shower. This will add oils to your skin and prevent it from drying out. For your face purchase a nice face crème or moisturizer to keep your face youthful and moisturized. Sometimes people experience dry and cracking in the nostrils and lips. This can be remedied by rubbing a small amount of coconut oil on or around the areas of dry, cracked skin. Lastly, drink lots of water, you want to hydrate yourself from the inside out.
Humid areas with all the moisture in the hair: Moisture in the air can cause our skin to look wet or damp and cause our hair to frizz out or expand because it absorbs the water in the air.
Humidity, what it does to our hair: Being in a humid area is great, our hair will absorb that moisture in the hair, but it can cause our hair to go flat if we have straight textured hair or cause it to become full and frizzy if we have a natural texture or curl. For those who have straighter hair and it goes flat, us strong holding hair products, hairspray is great because of the small trace of alcohol will give our style hold and prevent it from becoming to moist. For those who have curly hair, get a product with an anti-humectant, this will prevent the moisture from penetrating the hair and causing the frizz.
Humidity, what it does to our skin: My skin loves humidity! I do have very dry skin, so I really don’t need to do much. If you already have oily skin or combination skin, then humidity may cause even more of a shinny look. Getting a matte based face moisturizer will help keep your skin hydrated and prevent it from becoming to shinny looking. You should still apply a light weight body lotion as well, because the oils from the lotion will hydrate the skin, the moisture in the air is not hydrating and won’t keep your skin youthful looking.
Contrary to popular belief, the opposite of dry is not wet, it’s oil. Oil helps combat dryness hence why almost every remedy for dryness is oil-based products not water based, I will go into a whole post about this in the future, but for now trust me on this. Oil is your friend, even though it sounds scary.
I hope this helped you prepare for your next vacation or even help you nourish your hair and skin where you currently live.
Until next time,
Ten years ago, I had just quit my job at the Utah Pride Center dropped out of college and was lost with no direction. I was asked to be a hair model for the Taylor Andres Hair Show and since I had nothing else going on I decided to be a model for them. The experience was fun and exciting, I had never done anything like that before, I knew I wanted to be apart of this industry. The following month I enrolled into cosmetology school, that is when my new career began.
This July I celebrate my 10-year anniversary in the hair industry! I cannot believe it has been a decade, I look around and think of where the time went, I remember when I was fresh out of school I could not wait to have a full clientele, I wanted to dive right in doing fashion week and photoshoots, I couldn’t wait to travel the world. During the entire journey I was so excited for the next adventure I barley enjoyed the actual journey and the day by day experiences, I was always looking for the future and what the next big step would be.
For the first time in my career I am learning to enjoy each client I see, to enjoy each photoshoot I do, and to truly enjoy everyday for what the it holds.
Salt Lake City has been such a wonderful place to be a hairstylist, being in this city has created endless amounts of opportunities and has such beautiful people and communities, I am overwhelmed and grateful that I am here, in this great city.
To celebrate this great city and my decade in hairstyling I want to give back! For the entire month of July, I will be giving 10% of my income to CAWS and Volunteers of America!
CAWS is a no-kill, volunteer and foster-based 501(c)(3) nonprofit organization whose mission is working with the community to help animals. As Utah’s oldest animal rescue group, their ongoing rescue, foster, education and adoption programs help animals whose time is up at shelters, those who are abandoned, and as our resources allow, those whom their owners can no longer keep. They are committed to saving the animals that are often overlooked and under-appreciated at local shelters; this includes, the sick, injured, senior and neonatal kittens and their mothers. They are dedicated to helping those special needs animals find their forever homes.
Volunteers of America, Utah provides a bridge to self-reliance and health for vulnerable individuals and populations who struggle with homelessness, addiction and mental illness in our Wasatch Front communities. Volunteers of America, Utah is a human services nonprofit organization with more than 150 paid staff who serve more than 10,000 people across the state each year through programs addressing homelessness, substance abuse, mental illness, and domestic violence. Thousands of volunteers and partners join with us to accomplish our mission to reach and uplift those in greatest need.
I feel these two organizations are great local non-profits who are striving to help those who are in challenging positions. Please support my cause by booking your hair appointments this month.
Be the change you want see in the world.
THE GEOGRAPHY OF HAIR
The Geography of Hair is devoted to share experiences and stories in cosmetology and how it has affected people, myself, or us as a society.